Microsoft Teams

Slug: teams
Provider: Microsoft Teams Incoming Webhooks (Adaptive Cards)
Inbound ACK: No — users must ACK via the web dashboard

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How it works

PSAPLink sends an Adaptive Card message to a Teams channel via an Incoming Webhook connector. The card displays priority, incident type, location, and a link to the web dashboard.

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Configuration schema

Field	Type	Required	Description
webhook_url	string	Yes	Teams Incoming Webhook URL from the Teams channel connector configuration.
username	string	No	Display name shown on the card (default: "PSAPLink").

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Create a Teams Incoming Webhook

1. In Teams, open the channel to receive alerts.
2. Click ... (More options) → Connectors → search Incoming Webhook → Configure.
3. Enter a name and optional icon, then click Create.
4. Copy the generated Webhook URL.

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Create a channel

POST /api/v1/transport-channels
Authorization: Bearer <token>
Content-Type: application/json

{
  "transport_type_slug": "teams",
  "name": "Operations Teams",
  "config": {
    "webhook_url": "https://yourorg.webhook.office.com/webhookb2/..."
  }
}

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Test the channel

POST /api/v1/transport-channels/{id}/test
Authorization: Bearer <token>

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Limitations

• No inbound ACK. Users acknowledge via the PSAPLink web dashboard only.
• Microsoft retired legacy "Office 365 Connector" webhooks in August 2024. Use the new Workflows app connector if available in your tenant.